Shipping Policy – SHELFSMART

Effective Date: June 4, 2026

Welcome to SHELFSMART LIMITED (accessible via shelfsmartltd.com). We are dedicated to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains our shipping procedures, delivery timeframes, costs, and terms to ensure a transparent shopping experience.

By placing an order on our website, you agree to the terms and conditions outlined below.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

Cut-Off Time: Orders placed after 2:00 PM (NZST) will be processed starting the following business day.
Order Tracking: You will receive another notification with a tracking number once your order has officially shipped.
Potential Delays: During high-volume periods (such as major holidays, Black Friday, or promotional events), processing times may be extended by an additional 1–2 business days. We appreciate your patience during these times.

2. Domestic Shipping (Within New Zealand)

For customers located within New Zealand, we ship directly from our fulfillment center located at 52e Hayton Road, Wigram, Christchurch 8042, New Zealand.

Standard Shipping: Estimated delivery time is 2 to 5 business days.
Rural Delivery: Deliveries to rural addresses may take an additional 2 to 3 business days.
Shipping Rates: Domestic shipping rates are calculated at checkout based on the total weight and dimensions of your order. We offer free standard domestic shipping for orders exceeding a specific promotional threshold (as specified on our website header).

3. International Shipping

SHELFSMART LIMITED proudly offers international shipping to select countries worldwide. International shipping options, destinations, and estimated costs will be displayed at the checkout stage.

Estimated Delivery Times:
- Australia: 5 to 10 business days.
- North America & Europe: 7 to 20 business days.
- Rest of the World: 10 to 25 business days.
Please Note: These timeframes are estimates provided by our postal couriers. International delivery times cannot be 100% guaranteed due to potential customs delays, local postal service disruptions, or severe weather conditions.

4. Customs, Duties, and Taxes

For all international orders shipped outside of New Zealand, please note the following crucial conditions:

Customer Responsibility: SHELFSMART LIMITED is not responsible for any customs clearance fees, import duties, taxes (such as VAT or GST), or brokerage fees levied by your destination country. All fees incurred during or after shipping are the sole responsibility of the customer.
Compliance: You must comply with all local laws and regulations of the country in which you are receiving the goods. If a package is returned to us because a customer refused to pay local customs taxes, any return shipping fees and payment processing penalties will be deducted from the customer’s final refund.

5. Tracking Your Shipment

Transparency is important to us. When your order ships, we will send you a shipment confirmation email containing a tracking number and a direct link to the courier’s tracking portal.

Please allow 24 to 48 hours for the tracking status to update on the courier website after you receive the initial email. If your tracking link does not show any movements after 3 business days, please contact our support team at silverth@shelfsmartltd.com.

6. Wrong Address and Delivery Failures

We rely heavily on the accuracy of the shipping information provided by the customer during checkout.

Incorrect Address: If you notice an error in your shipping address, please contact us immediately at +64 (3) 3415474 or email us. We can only modify the address if the order has not yet been processed or dispatched.
Liability: SHELFSMART LIMITED is not responsible for lost packages or delivery failures resulting from incorrect, incomplete, or invalid addresses provided by the buyer.
Return to Sender: If a package is returned to our Christchurch facility because of an incorrect address or failure to collect the parcel from a local post office, the customer will be required to pay the additional shipping fees to redeliver the item.

7. Damages, Lost Parcels, and Missing Items

We package all items with care to ensure they arrive safely. However, accidents can happen during transit.

Damaged in Transit: If your package arrives visibly damaged, please take photographs of the outer packaging and the broken contents immediately. Contact us at silverth@shelfsmartltd.com within 48 hours of delivery to initiate a carrier claim.
Lost Parcels: If your order has exceeded the estimated delivery timeframe by more than 7 business days and the tracking status has stopped updating, please notify us. We will open an official investigation with the courier service. Please note that courier investigations can take up to 10 business days to resolve.

8. Shipping Restrictions

P.O. Boxes: We generally cannot ship heavy, oversized, or bulky items to P.O. Boxes or military APO/FPO addresses due to courier size limitations. Please provide a physical street address at checkout.
Restricted Items: Certain items cannot be shipped internationally due to regional airfreight restrictions (e.g., liquids, batteries, or specialized materials). If an item in your cart faces restrictions, you will be notified at checkout, or our team will contact you to cancel and refund that specific part of your order.

9. Contact Information

If you have any questions, modifications, or specific requests regarding the shipping of your order, please do not hesitate to reach out to our team:

Company Name: SHELFSMART LIMITED
Website: shelfsmartltd.com
Contact Email: silverth@shelfsmartltd.com
Physical Warehouse Address: 52e Hayton Road, Wigram, Christchurch 8042, New Zealand
Phone Number: +64 (3) 3415474